Send completed orders to suppliers using the method that matches your supplier type. Hosted suppliers receive orders electronically, while non-hosted suppliers require manual sending via email or PDF export. After sending, update the order status to enable invoice conversion when stock arrives.
Before You Start
Ensure your order is complete with all items added and quantities confirmed. The sending method depends on your host company or supplier type - choose the section below that applies to you.
Sending to Non-Hosted Suppliers
Metcash/C-Store/ALM/Foodworks
In your completed order:- Click Send Order
- Select the correct host:
- MetcashV7 Host for grocery orders
- ALMV7 for liquor orders
- Click Send Order
- Wait for the order confirmation popup
- Print the confirmation if needed, or close it
ℹ️ Note: The order confirmations Batch Number proves your supplier received the order. Keep this for your records.
SPAR
In your completed order:- Click Send Order
- Click Yes when prompted "You are about to send an Order"
- The order sends automatically
Sending to Non-Hosted Suppliers
Non-hosted suppliers don't connect electronically to your POS system. You can send orders by exporting as a PDF or emailing directly from Convenience.
Export Options
Orders can be sent to non-hosted suppliers using:
- Export as PDF - Create a formatted PDF document to email or print
- Email directly - Send the order straight from Convenience to your supplier's email
To learn how to export orders as PDFs or email them directly to suppliers, check out the detailed guide:
👉 (Article Coming Soon)
After Sending the Order
Once you receive order confirmation, update the order status. This step is essential for converting the order to an invoice later.
- Open the sent order
- Click Update
- Click Update again in the confirmation window
- The document status changes from New/Order to Order/Order
⚠️ Important: Updating to Order/Order status allows you to convert the order to an invoice when stock arrives. This is essential for accurate inventory management and required if you use automatic ordering.
Troubleshooting
Order won't send to hosted supplier:
- Check your internet connection
- Verify the correct host is selected (MetcashV7 for grocery, ALMV7 for liquor)
- Ensure your host company credentials are configured correctly
- Contact Future Net support at help.futurenet.com.au/support
No order confirmation appears:
- Contact your host company to verify they received the order
Next Steps
Order sent! When your stock arrives, you'll need to create an invoice. Choose the method that fits your situation:
👉📝Orders & Invoicing Fundamentals Part 4: Creating Invoices from Scratch
👉📥Orders & Invoicing Fundamentals Part 5: Importing Electronic Invoices
👉🔄 Orders & Invoicing Fundamentals Part 6: Converting Orders to Invoices