Skip to content
  • There are no suggestions because the search field is empty.

🚫 Setting “Do Not Order” Status on Items

The Do Not Order setting lets you stop items from being accidentally added to orders via PDE or manual entry. It’s a quick way to avoid stocking discontinued or restricted items across the system.

⚠️ For best results, perform this after deactivating or reviewing items. 

Prepare the System

Before making changes, it's always good to stop programs and backup data before changing anything.

From the system tray or Windows Services, stop these programs:

Program How to Stop
Web PDE / ConvOpenPDE Double-click and close the PDE window or stop ConvOpenPDE via Services
DhostSync Right-click the icon > Exit > Enter password: exit
DserverC (PDE Comms) Double-click > select Exit > confirm with Yes
Journaler Right-click > select Stop Journaling > confirm
Backup the Database

  1. Open C:\Convenience\DATABASE

  2. Right-click Convenience.GDB and copy

  3. Right-click anywhere in the folder and paste to create a backup

Now you’re safe to proceed — but still aim to get it right the first time!

Launch Mass Action

  1. Go to Inventory > Items

  2. Click Mass Action at the top

  3. A new window will open with filters and controls

Filter and Select Items

  1. Apply filters based on:

    • Department or sub-department

    • Item type (e.g. Instore, Host)

    • Sales date (optional)

    • Tick or untick Active Only depending on your needs

  2. Click Refresh List

  3. Select items individually or use Select All to apply changes in bulk

Apply Do Not Order Status

  1. Enter password: doit

  2. Click Set Do Not Order on Selected

  3. Confirm the action when prompted

⏳ As with other mass actions, allow time for the system to complete the task before continuing with Item Maintenance.

Restart Services

To bring back everything you stopped earlier, the simplest solution is to reboot your PC.