--- title: 💰 Recording Customer Account Payments description: Record customer payments on debtor accounts at the register or in back-office. Process cash, card, and bank transfer payments. --- [Skip to content](https://help.futurenet.com.au/recording-customer-account-payments#main-content) [![FNET Logo](https://help.futurenet.com.au/hs-fs/hubfs/fnet_logo_isolated-1.png?width=50&height=50&name=fnet_logo_isolated-1.png)](https://www.futurenet.com.au) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Future Net Help & Support](https://help.futurenet.com.au/?hsLang=en-au) 2. [Accounts](https://help.futurenet.com.au/accounts?hsLang=en-au) 3. [Accounts Masterfile](https://help.futurenet.com.au/accounts?hsLang=en-au#accounts-masterfile) 9 January 2026 # 💰 Recording Customer Account Payments Record customer payments on debtor accounts at the register or in back-office. Process in-person payments or record bank transfers. --- ### At the Register Use this method when customers pay in person at the store. 1. Select **Payment** on the register screen 2. Enter or lookup the account number 3. Select the customer account 4. Select **Add Payment** 5. Enter the payment amount 6. Navigate to sub-total 7. Select tender type (Cash, Card, etc.) 8. Complete the transaction ![AccountsPaymentRegisters](https://help.futurenet.com.au/hs-fs/hubfs/KB%20Media/AccountsPaymentRegisters.gif?width=670&height=498&name=AccountsPaymentRegisters.gif) Customers can pay any amount toward their balance. Payments automatically appear in the **Account Masterfile**. **⚠️ Important:** You cannot use CHARGE as a tender when recording payments. Customer must pay with cash, card, or other payment method.  ### In the Back-Office Use this method for bank transfers, phone payments, or manual adjustments. 1. Navigate to **Accounts** → **Account Masterfile** 2. Open the customer account 3. Select the **Transactions** tab 4. Select **Add** 5. Change **Type** to **Cash Receipt** 6. Enter the payment amount in **TRX Amt** 7. Optionally add a note in **Description** (e.g., "Bank transfer") 8. Select **OK** **![AccountPaymentBackoffice](https://help.futurenet.com.au/hs-fs/hubfs/KB%20Media/AccountPaymentBackoffice.gif?width=670&height=467&name=AccountPaymentBackoffice.gif)**   --- ### Viewing Payment History 1. Open the account in Account Masterfile 2. Select the **Transactions** tab 3. 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