--- title: "🎯 Host File Mastery: Metcash Offer Hosts" description: Download and process Metcash offer files to import promotional deals and offers into your Convenience system. --- [Skip to content](https://help.futurenet.com.au/metcash-offer-hosts#main-content) [![FNET Logo](https://help.futurenet.com.au/hs-fs/hubfs/fnet_logo_isolated-1.png?width=50&height=50&name=fnet_logo_isolated-1.png)](https://www.futurenet.com.au) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Future Net Help & Support](https://help.futurenet.com.au/?hsLang=en-au) 2. [Host](https://help.futurenet.com.au/host?hsLang=en-au) 3. [Hosting](https://help.futurenet.com.au/host?hsLang=en-au#hosting) 2 January 2026 # 🎯 Host File Mastery: Metcash Offer Hosts Metcash offer files contain promotional offers and deals. Download and process these files separately from your regular Metcash host files. #### Before You Start This process is only for Metcash hosted stores. Offer files don't download with regular host files.  --- ### Downloading Offer Hosts Navigate to the **Host** tab in Convenience and select **Retrieve host offers** **![MetcashHostOffers](https://help.futurenet.com.au/hs-fs/hubfs/KB%20Media/MetcashHostOffers.gif?width=670&height=496&name=MetcashHostOffers.gif)** 1. Click **Retrieve Host** (the only option is pre-selected) 2. Wait for the download to complete 3. Close the window ![](https://help.futurenet.com.au/hs-fs/hubfs/image-png-Jan-02-2026-10-18-34-4187-AM.png?width=420&height=435&name=image-png-Jan-02-2026-10-18-34-4187-AM.png) ### Processing Offer Hosts Navigate to the **Host** tab in Convenience and select **Process Host Offers** **![MetcashHostOffersPt2](https://help.futurenet.com.au/hs-fs/hubfs/KB%20Media/MetcashHostOffersPt2.gif?width=670&height=498&name=MetcashHostOffersPt2.gif)** 1. Click **Process** (default options are already configured correctly) 2. Wait for processing to complete ![](https://help.futurenet.com.au/hs-fs/hubfs/image-png-Jan-02-2026-10-21-20-1330-AM.png?width=409&height=353&name=image-png-Jan-02-2026-10-21-20-1330-AM.png) **ℹ️ Note:** You don't need to change any options when processing offer files. The default settings are correct for offer imports.  --- ### Troubleshooting **No offer file downloads:** Contact Metcash to confirm if an offer file has been released for your store. **Processing fails:** Close the window and try again. If the issue persists, contact Future Net support at [help.futurenet.com.au/support](https://help.futurenet.com.au/support?hsLang=en-au). **Offers not appearing on tills:** You may need to initiate/terminate promotions to update promotional pricing. - [General](https://help.futurenet.com.au/general?hsLang=en-au#main-content) - [Licensing](https://help.futurenet.com.au/general?hsLang=en-au#licensing) - [Convenience PDE](https://help.futurenet.com.au/convenience-pde?hsLang=en-au#main-content) - [Before You Start](https://help.futurenet.com.au/convenience-pde?hsLang=en-au#before-you-start) - [Getting Started](https://help.futurenet.com.au/convenience-pde?hsLang=en-au#getting-started) - [Stock Management](https://help.futurenet.com.au/convenience-pde?hsLang=en-au#stock-management) - [Item Management](https://help.futurenet.com.au/convenience-pde?hsLang=en-au#item-management) - [In-Store Operations](https://help.futurenet.com.au/convenience-pde?hsLang=en-au#in-store-operations) - [System](https://help.futurenet.com.au/convenience-pde?hsLang=en-au#system) - [General Tips](https://help.futurenet.com.au/convenience-pde?hsLang=en-au#general-tips) - [Inventory](https://help.futurenet.com.au/inventory?hsLang=en-au#main-content) - [Item Maintenance](https://help.futurenet.com.au/inventory?hsLang=en-au#item-maintenance) - [Fast Price Entry](https://help.futurenet.com.au/inventory?hsLang=en-au#fast-price-entry) - [Promotions](https://help.futurenet.com.au/inventory?hsLang=en-au#promotions) - [Orders/Invoice Entry](https://help.futurenet.com.au/inventory?hsLang=en-au#orders-invoice-entry) - [Automatic Ordering](https://help.futurenet.com.au/inventory?hsLang=en-au#automatic-ordering) - [Recipes](https://help.futurenet.com.au/inventory?hsLang=en-au#recipes) - [Stock Adjustments](https://help.futurenet.com.au/inventory?hsLang=en-au#stock-adjustments) - [Wastage Entry](https://help.futurenet.com.au/inventory?hsLang=en-au#wastage-entry) - [Send Prices to Tills](https://help.futurenet.com.au/inventory?hsLang=en-au#send-prices-to-tills) - [Send to Scales](https://help.futurenet.com.au/inventory?hsLang=en-au#send-to-scales) - [Till and Label Changes](https://help.futurenet.com.au/inventory?hsLang=en-au#till-and-label-changes) - [Manual Sales Entry](https://help.futurenet.com.au/inventory?hsLang=en-au#manual-sales-entry) - [Printing](https://help.futurenet.com.au/printing?hsLang=en-au#main-content) - [Printing Shelf Talkers](https://help.futurenet.com.au/printing?hsLang=en-au#printing-shelf-talkers) - [Reports](https://help.futurenet.com.au/printing?hsLang=en-au#reports) - [Shelf Labels](https://help.futurenet.com.au/printing?hsLang=en-au#shelf-labels) - [Stocktake](https://help.futurenet.com.au/stocktake?hsLang=en-au#main-content) - [Stocktake Entry](https://help.futurenet.com.au/stocktake?hsLang=en-au#stocktake-entry) - [Host](https://help.futurenet.com.au/host?hsLang=en-au#main-content) - [Hosting](https://help.futurenet.com.au/host?hsLang=en-au#hosting) - [Accounts](https://help.futurenet.com.au/accounts?hsLang=en-au#main-content) - [Accounts Masterfile](https://help.futurenet.com.au/accounts?hsLang=en-au#accounts-masterfile) - [Setup](https://help.futurenet.com.au/setup?hsLang=en-au#main-content) - [Stores](https://help.futurenet.com.au/setup?hsLang=en-au#stores) - [Cashiers and Users](https://help.futurenet.com.au/setup?hsLang=en-au#cashiers-and-users) - [Tools](https://help.futurenet.com.au/tools?hsLang=en-au#main-content) - [Min/Max Stock](https://help.futurenet.com.au/tools?hsLang=en-au#min-max-stock) - [Registers](https://help.futurenet.com.au/registers?hsLang=en-au#main-content) - [POS Vouchers](https://help.futurenet.com.au/registers?hsLang=en-au#pos-vouchers) - [Controller](https://help.futurenet.com.au/controller?hsLang=en-au#main-content) - [Inventory Management](https://help.futurenet.com.au/controller?hsLang=en-au#inventory-management) - [Troubleshooting](https://help.futurenet.com.au/troubleshooting?hsLang=en-au#main-content) - [Backoffice](https://help.futurenet.com.au/troubleshooting?hsLang=en-au#backoffice) [![fnet\_logo\_isolated-2](https://help.futurenet.com.au/hs-fs/hubfs/fnet_logo_isolated-2.png?width=100&height=100&name=fnet_logo_isolated-2.png "fnet_logo_isolated-2")](https://help.futurenet.com.au/?hsLang=en-au) Copyright © 2025 Future Net Australia Pty Ltd