--- title: ✍️ Manual Sales Entry description: Learn how to use Manual Sales Entry in Convenience POS to add lost transactions as a last resort when sales don't reach the back office. --- [Skip to content](https://help.futurenet.com.au/manual-sales-entry#main-content) [![FNET Logo](https://help.futurenet.com.au/hs-fs/hubfs/fnet_logo_isolated-1.png?width=50&height=50&name=fnet_logo_isolated-1.png)](https://www.futurenet.com.au) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Future Net Help & Support](https://help.futurenet.com.au/?hsLang=en-au) 2. [Inventory](https://help.futurenet.com.au/inventory?hsLang=en-au) 3. [Manual Sales Entry](https://help.futurenet.com.au/inventory?hsLang=en-au#manual-sales-entry) 30 December 2025 # ✍️ Manual Sales Entry Manual Sales Entry allows you to add sales to your system from the back office instead of at the register. Use this feature only as a last resort when a transaction is lost and cannot be recovered—such as when a customer's weighted item sale (fruit, vegetables, deli) completed at the register but didn't reach the back office. Always try using the register first and contact Future Net support before resorting to this method.  --- ### When to Use Manual Sales Entry Use this feature when: - A completed sale was lost and doesn't appear in the back office - You have the original receipt and Future Net support has confirmed the transaction is missing - You need accurate stock figures and sales records for weighted items or account customers ⚠️ **Important**: This is a last resort tool. Only use it for genuinely lost transactions that cannot be recovered through normal means.  ### Creating a Manual Sales Entry #### Step 1: Open Manual Sales Entry Navigate to the **Inventory** tab in Convenience and select **Manual Sales Entry**. ![ManualSalesEntry](https://help.futurenet.com.au/hs-fs/hubfs/KB%20Media/ManualSalesEntry.gif?width=648&height=479&name=ManualSalesEntry.gif) #### Step 2: Create a New Entry 1. Click **Add** in the top left-hand corner. 2. Enter a batch number (this can be any number you choose) and click **OK**. ![ManualSalesAddingBatch](https://help.futurenet.com.au/hs-fs/hubfs/KB%20Media/ManualSalesAddingBatch.gif?width=494&height=346&name=ManualSalesAddingBatch.gif) #### Step 3: Add Items to the Entry In the batch window, add each item and its quantity. The system automatically calculates the sale amount based on quantity and unit sell price. **For weighted items:** Enter the quantity as a decimal (e.g., 0.8 for 800 grams). When adding an item, select the appropriate pricing option to ensure the correct sell price or promotion amount is applied. ![](https://help.futurenet.com.au/hs-fs/hubfs/image-png-Dec-30-2025-11-21-22-5050-PM.png?width=374&height=371&name=image-png-Dec-30-2025-11-21-22-5050-PM.png) **Optional fields:** - **Account:** Click the search function in the top right-hand corner to add a customer account - **Description:** Enter reference information (e.g., the original transaction number) ![](https://help.futurenet.com.au/hs-fs/hubfs/image-png-Dec-30-2025-11-25-20-5085-PM.png?width=620&height=103&name=image-png-Dec-30-2025-11-25-20-5085-PM.png) #### Step 4: Update the Entry Once you've added all items, click **Update** to post the changes. ![](https://help.futurenet.com.au/hs-fs/hubfs/image-png-Dec-30-2025-11-30-40-3451-PM.png?width=627&height=66&name=image-png-Dec-30-2025-11-30-40-3451-PM.png) ℹ️ **Note**: You can also click **Print** to print the entry, but it won't look like a standard receipt.  #### Step 5: Configure Transaction Details The Update window displays options to finalise your entry: | Setting | Description | | --- | --- | | **Tender Type** | Select payment method (Account, Cash, etc.) | | **Account** | Confirms the customer account (if applicable) | | **Till Number** | Change which till recorded the sale | | **Cashier Number** | Change the cashier who processed it | | **Hour** | Select the hour the transaction occurred | | **Day** | Select the day the transaction occurred | ![](https://help.futurenet.com.au/hs-fs/hubfs/image-png-Dec-30-2025-11-31-38-1462-PM.png?width=360&height=404&name=image-png-Dec-30-2025-11-31-38-1462-PM.png) ⚠️ **Important**: If you change the Tender Type from **Account** to another option, it will remove the account from the entry.  Tick the confirmation checkbox at the bottom, then click **Update**. --- ### Verifying the Entry After posting, verify the entry appears correctly: **For account transactions:** Navigate to the customer's **Transactions** tab to confirm the sale appears and the account was charged correctly. **For all transactions:** Check the **Financial Summary** for the day to confirm the sale amount appears. - 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