--- title: ❌ How to Deactivate Items Using Mass Action description: Learn how to safely deactivate items in bulk using the Mass Action tool in Convenience to clean up inactive stock without deleting it. --- [Skip to content](https://help.futurenet.com.au/how-to-deactivate-items-using-mass-action#main-content) [![FNET Logo](https://help.futurenet.com.au/hs-fs/hubfs/fnet_logo_isolated-1.png?width=50&height=50&name=fnet_logo_isolated-1.png)](https://www.futurenet.com.au) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Future Net Help & Support](https://help.futurenet.com.au/?hsLang=en-au) 2. [Inventory](https://help.futurenet.com.au/inventory?hsLang=en-au) 3. [Item Maintenance](https://help.futurenet.com.au/inventory?hsLang=en-au#item-maintenance) 17 July 2025 # ❌ How to Deactivate Items Using Mass Action ##### Deactivating items is the first step toward cleaning up your product list. It removes items from active use but keeps them in the system for future review or reactivation. ⚠️ Before using Mass Action, stop all related services and create a backup of your database. This ensures changes can be safely reverted if needed. ### Prepare the System Before making changes, it's always good to stop programs and backup data before changing anything. From the system tray or Windows Services, stop these programs: | Program | How to Stop | | --- | --- | | **Web PDE / ConvOpenPDE** | Double-click and close the PDE window or stop `ConvOpenPDE` via Services | | **DhostSync** | Right-click the icon \> Exit \> Enter password: `exit` | | **DserverC (PDE Comms)** | Double-click \> select **Exit** \> confirm with **Yes** | | **Journaler** | Right-click \> select **Stop Journaling** \> confirm | ##### Backup the Database 1. Open `C:\Convenience\DATABASE` 2. Right-click `Convenience.GDB` and **copy** 3. Right-click anywhere in the folder and **paste** to create a backup Now you’re safe to proceed — but still aim to get it right the first time! #### Launch Mass Action 1. Go to **Inventory \> Items** 2. Click **Mass Action** at the top 3. A new window will open with filters and controls #### Filter and Select Items 1. Set filters: - Choose department or sub-department - Choose the item type (Host, Direct, or Instore) - Set a **last sales date** (only items with no sales since this date will be affected) - Tick **Active Only** 2. Click **Refresh List** 3. Select items: - Manually tick each item, or - Click **Select All** (then review carefully) #### Deactivate Items 1. Enter password: `doit` 2. Click **Deactivate Selected** 3. Confirm when prompted ⏳ This may take time. Wait for it to finish before using Item Maintenance again. Deactivated items will now appear in **black text** (instead of blue) in the item list. ### Final Step Now, you just need to send the changes to the tills. 1. Go to **Inventory \> Send Prices to Tills** 2. Select **Initial Load** 3. Enter password: `sure` 4. Click **Process** #### Restart Services To bring back everything you stopped earlier, the simplest solution is to **reboot your PC**. ### What’s next? 👇 When you’re ready to continue cleaning up your product list, take a look at these articles: 👉 **[Setting a delete date and purging items](https://help.futurenet.com.au/setting-a-delete-date-and-purging-items?hsLang=en-au)** 👉 **[Setting “Do Not Order” status to items](https://help.futurenet.com.au/setting-do-not-order-status-on-items?hsLang=en-au)** - [General](https://help.futurenet.com.au/general?hsLang=en-au#main-content) - [Licensing](https://help.futurenet.com.au/general?hsLang=en-au#licensing) - [Convenience PDE](https://help.futurenet.com.au/convenience-pde?hsLang=en-au#main-content) - [Before You Start](https://help.futurenet.com.au/convenience-pde?hsLang=en-au#before-you-start) - [Getting Started](https://help.futurenet.com.au/convenience-pde?hsLang=en-au#getting-started) - [Stock Management](https://help.futurenet.com.au/convenience-pde?hsLang=en-au#stock-management) - [Item Management](https://help.futurenet.com.au/convenience-pde?hsLang=en-au#item-management) - [In-Store Operations](https://help.futurenet.com.au/convenience-pde?hsLang=en-au#in-store-operations) - [System](https://help.futurenet.com.au/convenience-pde?hsLang=en-au#system) - [General Tips](https://help.futurenet.com.au/convenience-pde?hsLang=en-au#general-tips) - [Inventory](https://help.futurenet.com.au/inventory?hsLang=en-au#main-content) - [Item Maintenance](https://help.futurenet.com.au/inventory?hsLang=en-au#item-maintenance) - [Fast Price Entry](https://help.futurenet.com.au/inventory?hsLang=en-au#fast-price-entry) - [Promotions](https://help.futurenet.com.au/inventory?hsLang=en-au#promotions) - [Orders/Invoice Entry](https://help.futurenet.com.au/inventory?hsLang=en-au#orders-invoice-entry) - [Automatic Ordering](https://help.futurenet.com.au/inventory?hsLang=en-au#automatic-ordering) - [Recipes](https://help.futurenet.com.au/inventory?hsLang=en-au#recipes) - [Stock Adjustments](https://help.futurenet.com.au/inventory?hsLang=en-au#stock-adjustments) - [Wastage Entry](https://help.futurenet.com.au/inventory?hsLang=en-au#wastage-entry) - [Send Prices to Tills](https://help.futurenet.com.au/inventory?hsLang=en-au#send-prices-to-tills) - [Send to Scales](https://help.futurenet.com.au/inventory?hsLang=en-au#send-to-scales) - [Till and Label Changes](https://help.futurenet.com.au/inventory?hsLang=en-au#till-and-label-changes) - [Manual Sales Entry](https://help.futurenet.com.au/inventory?hsLang=en-au#manual-sales-entry) - [Printing](https://help.futurenet.com.au/printing?hsLang=en-au#main-content) - [Printing Shelf Talkers](https://help.futurenet.com.au/printing?hsLang=en-au#printing-shelf-talkers) - [Reports](https://help.futurenet.com.au/printing?hsLang=en-au#reports) - [Shelf Labels](https://help.futurenet.com.au/printing?hsLang=en-au#shelf-labels) - [Stocktake](https://help.futurenet.com.au/stocktake?hsLang=en-au#main-content) - [Stocktake Entry](https://help.futurenet.com.au/stocktake?hsLang=en-au#stocktake-entry) - [Host](https://help.futurenet.com.au/host?hsLang=en-au#main-content) - [Hosting](https://help.futurenet.com.au/host?hsLang=en-au#hosting) - [Accounts](https://help.futurenet.com.au/accounts?hsLang=en-au#main-content) - [Accounts Masterfile](https://help.futurenet.com.au/accounts?hsLang=en-au#accounts-masterfile) - [Setup](https://help.futurenet.com.au/setup?hsLang=en-au#main-content) - [Stores](https://help.futurenet.com.au/setup?hsLang=en-au#stores) - [Cashiers and Users](https://help.futurenet.com.au/setup?hsLang=en-au#cashiers-and-users) - [Tools](https://help.futurenet.com.au/tools?hsLang=en-au#main-content) - [Min/Max Stock](https://help.futurenet.com.au/tools?hsLang=en-au#min-max-stock) - [Registers](https://help.futurenet.com.au/registers?hsLang=en-au#main-content) - [POS Vouchers](https://help.futurenet.com.au/registers?hsLang=en-au#pos-vouchers) - [Controller](https://help.futurenet.com.au/controller?hsLang=en-au#main-content) - [Inventory Management](https://help.futurenet.com.au/controller?hsLang=en-au#inventory-management) - [Troubleshooting](https://help.futurenet.com.au/troubleshooting?hsLang=en-au#main-content) - [Backoffice](https://help.futurenet.com.au/troubleshooting?hsLang=en-au#backoffice) [![fnet\_logo\_isolated-2](https://help.futurenet.com.au/hs-fs/hubfs/fnet_logo_isolated-2.png?width=100&height=100&name=fnet_logo_isolated-2.png "fnet_logo_isolated-2")](https://help.futurenet.com.au/?hsLang=en-au) Copyright © 2025 Future Net Australia Pty Ltd