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❌ How to Deactivate Items Using Mass Action

Deactivating items is the first step toward cleaning up your product list. It removes items from active use but keeps them in the system for future review or reactivation.

⚠️ Before using Mass Action, stop all related services and create a backup of your database. This ensures changes can be safely reverted if needed.

Prepare the System

Before making changes, it's always good to stop programs and backup data before changing anything.

From the system tray or Windows Services, stop these programs:

Program How to Stop
Web PDE / ConvOpenPDE Double-click and close the PDE window or stop ConvOpenPDE via Services
DhostSync Right-click the icon > Exit > Enter password: exit
DserverC (PDE Comms) Double-click > select Exit > confirm with Yes
Journaler Right-click > select Stop Journaling > confirm
Backup the Database

  1. Open C:\Convenience\DATABASE

  2. Right-click Convenience.GDB and copy

  3. Right-click anywhere in the folder and paste to create a backup

Now you’re safe to proceed — but still aim to get it right the first time!

Launch Mass Action

  1. Go to Inventory > Items

  2. Click Mass Action at the top

  3. A new window will open with filters and controls

Filter and Select Items

  1. Set filters:

    • Choose department or sub-department

    • Choose the item type (Host, Direct, or Instore)

    • Set a last sales date (only items with no sales since this date will be affected)

    • Tick Active Only

  2. Click Refresh List

  3. Select items:

    • Manually tick each item, or

    • Click Select All (then review carefully)

Deactivate Items

  1. Enter password: doit

  2. Click Deactivate Selected

  3. Confirm when prompted


⏳ This may take time. Wait for it to finish before using Item Maintenance again.

Deactivated items will now appear in black text (instead of blue) in the item list.

Final Step

Now, you just need to send the changes to the tills.

  1. Go to Inventory > Send Prices to Tills

  2. Select Initial Load

  3. Enter password: sure

  4. Click Process

Restart Services

To bring back everything you stopped earlier, the simplest solution is to reboot your PC.

What’s next? 👇

When you’re ready to continue cleaning up your product list, take a look at these articles:

👉 Setting a delete date and purging items
👉 Setting “Do Not Order” status to items