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🔐 What to do when you get a crypto virus (ransomware)

Ransomware is a type of malware that locks your files or computer and demands payment — usually in cryptocurrency — to regain access. It often spreads through phishing emails or unsafe websites, and may delete backup copies along the way.

The good news? Acting fast can limit the damage. Here’s what to look for, what to do, and how to stay protected.

👀 Signs you may be infected

Ransomware doesn’t always show up with a warning. Here are some common symptoms:

  • Files suddenly have strange extensions like .locked, .crypt, or .crypto

  • You see a ransom note or message on your screen

  • Your PC slows down or starts showing unusual pop-ups

  • You’ve lost access to files, and backups or system restore points are unavailable

🛑 First steps — contain the infection

If you suspect ransomware:

  1. Disconnect from the internet
    Unplug Ethernet cables, turn off Wi‑Fi and Bluetooth to stop the virus spreading.

  2. Unplug external drives
    Remove any USBs or hard drives — ransomware can encrypt those too.

🔍 Let us take a look

Don’t try to clean it yourself — some ransomware can cause more damage if disturbed.

Contact the Future Net team first.
We’ll:

  • Review the ransomware message or encrypted files

  • Check for usable backups or recovery options

  • Guide you through what happens next

📩 Submit a support ticket via the Future Net Support Portal

💡  We might not be able to remove the virus, but this step gives us a chance to check for recoverable data before requesting a full reset or involving a local technician.

⚠️ Disclaimer

Ransomware is one of the hardest problems to recover from. In many cases, data loss is permanent.

We’ll do everything we can to help you recover — but we can’t guarantee full restoration of your files.
We know this can be stressful, and we’re here to support you through it.

🔒 How to protect yourself in the future

Here are five simple ways to reduce the risk of ransomware:

  • Be cautious with email links and attachments
    If it looks suspicious — don’t open it.

  • Keep secure backups
    Back up your files regularly to a cloud or external drive that isn’t always connected.

  • Run antivirus software
    Use a trusted antivirus tool and keep it updated.

  • Install system updates
    Updates close security gaps that ransomware can exploit.

  • Report anything unusual
    If your PC is acting strangely,
    📩 Submit a ticket via the Future Net Support Portal— early action matters.