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🧋Creating Hospitality Items

Hospitality items let you sell base items (like a coffee or sandwich) with modifiers (e.g. extra toppings, milk types, or no sugar) that can be selected at the POS.

This guide assumes you already know how to create standard items. If not, start with the How to Create an Item article first.

☎ Before you start, please submit a ticket in our support portal for help linking the sub-department to a hospitality printer, even if a physical printer isn’t used.

Create the Base Items + RECIPEMODS

  1. In Convenience, go to the Inventory tab and open Items.

  2. Create each base item (e.g. Coffee, Sandwich)

    • Set the sell price as the price without modifiers.

  3. Then, enable ‘Prompt for new item number’ (bottom-right of Item Maintenance).

  4. Create a new item with the item number RECIPEMODS.

📌 You can assign any department/sub-department and use any unused APN.

Create Modifier Groups & Items

With the base items and RECIPEMODS created:

  1. Keep ‘Prompt for new item number’ ticked.

  2. Create modifier group items (e.g. CAFÉ COFFEE SIZE MODS)

    • Use item numbers above 9000 for easy tracking.

    • Use the sub-department linked to the hospitality printer.

    • Please submit a ticket in our support portal if unsure which to use.

  3. Now create modifier items to go under each group:

    • e.g. Small, Regular, Large under the Size Mods group.

    • Enable the Instructional Item checkbox.

    • Add pricing using the Sell Price field (e.g. $0.50 for Large).

    • Use $0.00 and tick Allow Zero Price for free options like “No Sugar.”

Link Modifiers to Groups

  1. In Convenience, go to Inventory > Recipes.

  2. Click Add, then enter the item number of the modifier group (e.g. 9001).

  3. In the recipe window:

    • Add all the modifier items for that group.

    • From the “Recipe” dropdown, choose:

      • Modifiers → for standard add-ons

      • With-Withouts → for options like “With/Without Tomato”

  4. Click Finish.

  5. Repeat for every modifier group.

Link Groups to Base Items

  1. Go back to Item Maintenance and open the base item (e.g. Coffee).

  2. Go to the Price Info tab.

  3. In the top-right dropdown, select the modifier groups to link to the item.

🧠 The order you add groups will determine how they display at the POS.

 If you want all modifiers shown on one screen (instead of separate screens), submit a ticket in our support portal so we can help set that up!

Example POS View

At the register, modifiers appear as selectable options. After selecting, the operator clicks Next to proceed.

That's it!

You're now ready to use your new hospitality menu!

If anything isn’t working as expected, submit a ticket in our support portal and we’ll guide you through setup.