--- title: ✏️ Add an Item with the Controller description: Learn how adding items works when your store syncs to a Controller, why the system checks first, and what to do if item creation or price changes are disabled. --- [Skip to content](https://help.futurenet.com.au/add-item-controller#main-content) [![FNET Logo](https://help.futurenet.com.au/hs-fs/hubfs/fnet_logo_isolated-1.png?width=50&height=50&name=fnet_logo_isolated-1.png)](https://www.futurenet.com.au) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Future Net Help & Support](https://help.futurenet.com.au/?hsLang=en-au) 2. [Controller](https://help.futurenet.com.au/controller?hsLang=en-au) 3. [Inventory Management](https://help.futurenet.com.au/controller?hsLang=en-au#inventory-management) 18 September 2025 # ✏️ Add an Item with the Controller If your store syncs to a Controller, you may notice the **Add Item** process looks a little different than what you’re used to. When you click **Add** in **Item Maintenance**, a new window will open. ![Add Item @ Controller](https://help.futurenet.com.au/hs-fs/hubfs/KB%20Media/Add%20Item%20@%20Controller.png?width=670&height=447&name=Add%20Item%20@%20Controller.png) ### Why this screen appears The system first checks if the item already exists at the Controller before you create it yourself. This helps prevent double-ups, keeping your data clean and consistent across the store and Controller. 👉 In some cases, you may also need to confirm with your head office whether your store is allowed to create items. The ability to create new items can be enabled or disabled at the Controller level. You can search using: - Item number - APN - Description If you find the item, select it and click **Create New Item**. If you don’t find it, just select **Create New Item** to continue adding it as usual. ![Create New Item](https://help.futurenet.com.au/hs-fs/hubfs/KB%20Media/Create%20New%20Item.png?width=670&height=446&name=Create%20New%20Item.png) 💡 This prompt also appears when using prompt for a new item number or cloning an item. ### Editing the item Once the item is in the system, editing it works the same way you’re used to. The ability to change an item’s price is usually enabled, but—like creating new items—it can be disabled from the Controller. If you run into issues changing a price, reach out to your head office. - [General](https://help.futurenet.com.au/general?hsLang=en-au#main-content) - [Licensing](https://help.futurenet.com.au/general?hsLang=en-au#licensing) - [Convenience PDE](https://help.futurenet.com.au/convenience-pde?hsLang=en-au#main-content) - [Before You Start](https://help.futurenet.com.au/convenience-pde?hsLang=en-au#before-you-start) - [Getting Started](https://help.futurenet.com.au/convenience-pde?hsLang=en-au#getting-started) - [Stock Management](https://help.futurenet.com.au/convenience-pde?hsLang=en-au#stock-management) - [Item Management](https://help.futurenet.com.au/convenience-pde?hsLang=en-au#item-management) - [In-Store Operations](https://help.futurenet.com.au/convenience-pde?hsLang=en-au#in-store-operations) - [System](https://help.futurenet.com.au/convenience-pde?hsLang=en-au#system) - [General Tips](https://help.futurenet.com.au/convenience-pde?hsLang=en-au#general-tips) - [Inventory](https://help.futurenet.com.au/inventory?hsLang=en-au#main-content) - [Item Maintenance](https://help.futurenet.com.au/inventory?hsLang=en-au#item-maintenance) - [Fast Price Entry](https://help.futurenet.com.au/inventory?hsLang=en-au#fast-price-entry) - [Promotions](https://help.futurenet.com.au/inventory?hsLang=en-au#promotions) - [Orders/Invoice Entry](https://help.futurenet.com.au/inventory?hsLang=en-au#orders-invoice-entry) - [Automatic Ordering](https://help.futurenet.com.au/inventory?hsLang=en-au#automatic-ordering) - [Recipes](https://help.futurenet.com.au/inventory?hsLang=en-au#recipes) - [Stock Adjustments](https://help.futurenet.com.au/inventory?hsLang=en-au#stock-adjustments) - [Wastage Entry](https://help.futurenet.com.au/inventory?hsLang=en-au#wastage-entry) - [Send Prices to Tills](https://help.futurenet.com.au/inventory?hsLang=en-au#send-prices-to-tills) - [Send to Scales](https://help.futurenet.com.au/inventory?hsLang=en-au#send-to-scales) - [Till and Label Changes](https://help.futurenet.com.au/inventory?hsLang=en-au#till-and-label-changes) - [Manual Sales Entry](https://help.futurenet.com.au/inventory?hsLang=en-au#manual-sales-entry) - [Printing](https://help.futurenet.com.au/printing?hsLang=en-au#main-content) - [Printing Shelf Talkers](https://help.futurenet.com.au/printing?hsLang=en-au#printing-shelf-talkers) - [Reports](https://help.futurenet.com.au/printing?hsLang=en-au#reports) - [Shelf Labels](https://help.futurenet.com.au/printing?hsLang=en-au#shelf-labels) - [Stocktake](https://help.futurenet.com.au/stocktake?hsLang=en-au#main-content) - [Stocktake Entry](https://help.futurenet.com.au/stocktake?hsLang=en-au#stocktake-entry) - [Host](https://help.futurenet.com.au/host?hsLang=en-au#main-content) - [Hosting](https://help.futurenet.com.au/host?hsLang=en-au#hosting) - [Accounts](https://help.futurenet.com.au/accounts?hsLang=en-au#main-content) - [Accounts Masterfile](https://help.futurenet.com.au/accounts?hsLang=en-au#accounts-masterfile) - [Setup](https://help.futurenet.com.au/setup?hsLang=en-au#main-content) - [Stores](https://help.futurenet.com.au/setup?hsLang=en-au#stores) - [Cashiers and Users](https://help.futurenet.com.au/setup?hsLang=en-au#cashiers-and-users) - [Tools](https://help.futurenet.com.au/tools?hsLang=en-au#main-content) - [Min/Max Stock](https://help.futurenet.com.au/tools?hsLang=en-au#min-max-stock) - [Registers](https://help.futurenet.com.au/registers?hsLang=en-au#main-content) - [POS Vouchers](https://help.futurenet.com.au/registers?hsLang=en-au#pos-vouchers) - [Controller](https://help.futurenet.com.au/controller?hsLang=en-au#main-content) - [Inventory Management](https://help.futurenet.com.au/controller?hsLang=en-au#inventory-management) - [Troubleshooting](https://help.futurenet.com.au/troubleshooting?hsLang=en-au#main-content) - [Backoffice](https://help.futurenet.com.au/troubleshooting?hsLang=en-au#backoffice) [![fnet\_logo\_isolated-2](https://help.futurenet.com.au/hs-fs/hubfs/fnet_logo_isolated-2.png?width=100&height=100&name=fnet_logo_isolated-2.png "fnet_logo_isolated-2")](https://help.futurenet.com.au/?hsLang=en-au) Copyright © 2025 Future Net Australia Pty Ltd